NEW YORK CASINO

We have compiled this list of FAQ (Frequently asked questions) for your convenience. However, if you have any further questions, please do not hesitate to contact us anytime.

Cashier FAQ - Deposits and Withdrawals, Table limits and security.

How do I make a deposit to my account?
How long does it take to process my deposit?
What is One ATM Cyber Processing and/or 1ATM.Com?
How do I withdraw my winnings?
What is the “pending withdraws” screen?
I have made a Withdraw but have changed my mind. How do I cancel a Withdraw request?
How can I follow up financial transaction operations?
How much can I deposit to my New York Casino balance?
Is it safe to use my credit card at New York Casino?

CITADEL FAQ

How Do I Make a Citadel (ACH) Deposit?

NETeller FAQ

What is NETeller?
How do I deposit funds?
What withdrawal methods does NETeller allow? How long does each take to process? What are the fees?
How long does it take to set up a NETeller account?
How can I contact NETeller?
Why was my credit card declined?
How do I change the personal information in my NETeller account?
Why is my transfer to a merchant still pending?
How do I make a NETeller Deposit?
How mjuch can I deposit with NETeller

Games FAQ - Game features, rules and fairness

What kind of games does New York Casino offer?
How can I be sure that the games are fair?
How is the outcome of the games generated?
How do I chat with other players?
What are COMP points and how do I accumulate them ?
What is a Multiplayer or Private group table?
What happens if I am suddenly disconnected from the Internet while I play?
After placing a bet I suddenly change my mind. How do I remove the bet?
Where can I find complete detailed instructions on the various games?
How old do I have to be to play for real money?
I am not sure what was the previous game round result. What do I do?

Technical FAQ - Software Download and installation

What do I have to do in order to play at New York Casino?
How long does the download process take?
What's the name of the downloaded setup program?
Do I have to download every time I want to play?
After downloading the software, what do I do next?
What are the minimum system requirements?
Can I use New York Casino with a Mac computer?
How do I use New York Casino with AOL?
What should I do if I receive a message “Account not found. Please verify your account information and try again."?
What should I do if I can’t find New York Casino icon on my desktop

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